Norfolk In-care Council (NICC) ©2019 Norfolk County Council

What is a residential worker?

These are the people employed by the County Council to work in its community homes. The total number ofstaff will depend on the size and type of the home, but there will be an officer or manager in charge.

The staff will come and go because they work shifts and it may be a few days before you get to see them all.

The staff are there to look after you in everyway,

  • To provide meals
  • To see that you are properly clothed
  • To get to know you
  • To understand your feelings
  • To help and support you and help you make plans for the future